Monday, 12 January 2009

Totally disappointed

I need a whinge. Back in September, I put a commission on Etsy's Alchemy for a ring to be made. I found the perfect jeweller, she had excellent feedback and seemed to know exactly what I wanted. I paid $30 deposit, with the rest to be paid when the ring was complete- by Nov 30th, by which time she repeatedly promised to have the ring made.

Then things started to go wrong. She was hard to contact, she never seemed to be able to tell me where the ring was in terms of progress. Time passed. She said she had family problems, but was working to get back on her feet. I said OK, I'm patient, no worries. I tried not to get in touch with her too often; I didn't want to seem pushy. Then the bad feedback kept appearing. People couldn't get a response from her.

Then she kept dis- and reappearing on Etsy. I finally report her to the Etsy team. The last email I had was from her on Christmas Eve, telling me the ring was still being made and she would get back to me with a picture. I emailed her last Monday. Last Tuesday, I got a response from the Etsy team saying that she had refused to confirm whether my order would be processed. She's been kicked off Etsy and isn't answering emails.

*Sigh.* Because of my patience, I lost my money and even more disappointing is that I trusted someone I thought I could work with :( I still love Etsy and crafters though- I refuse to let one bad apple spoil the barrel for me!

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